Bruce Franks - CEO
Bruce has considerable Senior UK and European Field Operations leadership experience encompassing the Telecommunications and Electrical Utilities sectors primarily at NTL (now Virgin Media), whose revenues exceeded £4 Billion per annum and who are the UK’s largest competitor to British Telecom.
At NTL, Bruce set up the field workforce operation from a start-up in 1993 and was a principal change agent throughout the hectic Mergers and Acquisitions period in the following 10 years, rationalising multiple Scheduling and Dispatch Call Centres down to two. Bruce led national efficiency initiatives particularly around CPE and Materials Management Systems along with contractor negotiation and rationalisation.
As director, Bruce led the post takeover operational turnaround of their London Networks and Field Workforce Operation reducing overall OPEX by 40% at a time of soaring customer growth.
Bruce’s last 2 years in Europe were focussed on business development roles in Germany and Switzerland where a tenfold increase in broadband retail sales was achieved.
Prior to the 19 years spent overseas Bruce practised as an Electrical Engineer on many large projects around New Zealand – notably on the Marsden Point Oil Refinery and the Kinlieth Pulp and Paper Mill expansion projects.
Bruce joined DNZ in August 2006 and has bolstered his leadership team while also pursuing a diversification strategy into metering field service contracting. Bruce has achieved a 40% market share of the Orion Network AMR deployment and is looking to grow that share further as well as becoming a significant deployment partner for other utilities
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